faq

What are the check-in/check-out times of the hotel rooms? 
Check-in from 15:00.
Check out before 10:00.
 
Are pets welcome? 
No, they are not allowed.
 
Can you smoke in the hotel rooms? 
No, it is not allowed in the entire accommodation.
 
How long before arrival can I take out cancellation insurance? 
This is not possible with us. This must be arranged with your own insurance.
 
What are the payment options? 
You can pay with Maestro, MasterCard and VISA.
Cash payments are not possible.
 
Is there an elevator in the hotel? 
No, there is no elevator. But rooms 1 to 8 and 20 to 26 are on the ground floor.
 
Is it possible to stay in a hotel room with three adults? 
Yes, only in the family room. This room contains a bunk bed.
 
What do I have to do to change my reservation? 
Did you book with Booking.com ? Then contact Booking.com
Otherwise, please contact reception. This is possible via
Telephone: +31 521 513 736 
E-mail: info@hotel-giethoorn.com
 
Can I also book by phone? 
Yes, you can always call = +31 521 513 736
 
Is it possible to put extra beds in a room? 
No, there is no possibility to put extra beds in a room.
 
Is it safe to book online? 
Your online reservation is 100% secure. You can pay by means of iDeal.
 
Where can I go with my remark or complaint? 
Did you book with Booking.com? Please contact Booking.com
Otherwise, please contact reception. This is possible via
Telephone: +31 521 513 736 
E-mail: info@hotel-giethoorn.com
 
Can I leave my luggage somewhere for check-in or after check-out? 
Yes, this is possible. Next to the restaurant there is a space to drop your luggage. It is also possible to check in earlier. You can call +31 521 513 736 or send an e-mail to info@hotel-giethoorn.com.
 
My question is unanswered. What's next? 
Then contact us. Telephone: +31 521 513 736 E-mail info@hotel-giethoorn.com
 
Where can I park?
The best place to park your car is at Boat Rental Giethoorn (Boat Ranch), from this spacious car park it is a 2-minute walk to the hotel.